Business users are increasingly looking to be actors in the software that they use. They want to be actors in the choice of software to make sure that they meet the needs and business scenarios as well as be participants in their developments.
There are many reasons for this to be becoming a common action. Firstly, software use now affects almost all company stakeholders and impacts most directly their work. The additional tools that they use, slowly become more and more important and eventually take a central place in everyday tasks. By getting involved in the selection and specification of software is, therefore, primarily the ability to upgrade their tools which in turn leads to more convenience and more value.
Faced with this democratization of business software, it is in the company’s interest to allow end users to be involved in the choice of tools. Therefore, it is important for you to make sure that you have software that matches the services and productivity requirements so that it can facilitate the acceptance of the software by users. This then prevents implementing software with certain restraints and options that end up not being used. IT can then focus on its added value (architecture, integration in the SI, networks, etc.) while leaving the responsibility of business expertise to the users.
This development is of course accentuated by many societal and technological factors: solutions in Software as a service (SAAS) mode, teleworking, mobility, personal use of software, etc.
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